RETURNS & REFUNDS

Our refund policy is 30 Days. After this period we’ll reserve the right to approve this return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. If something happen with your sunglasses they could qualify to a warranty claim with the manufacture, please get in contact with us at info@SunglassesUmbra.com for details.

To return your product you must get and RMA Number from our return department you can contact us at Returns@SunglassesUmbra.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We encourage our costumers to do a proper package if not the original of the product (same box you received it) so it will not get squash, broken or any damage during the shipping back process. You cannot replace our product with another one, even if it is the same color or model. You cannot replace the original sunglass with a fake one, this is considered a felony, and will be prosecuted as that. You are subject to a 15% Re-Stocking fee, in addition to any cost for missing accessories or damage to the returned product.

All Returns need to be send to:

Sunglasses Umbra
2616 NW 97th Ave
Doral, FL 33172

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 72 business hours.

EXCHANGES (IF APPLICABLE)

Once your return had been approved by our team you have the option to request an exchange in case you prefer it rather than a refund, this exchange can be made even for another style or brand that we sell as long as they are of the same price. If you need to exchange it for the same item, you can let us know on the return request so this can be made quickly.

CANCELATIONS

Orders placed on a business day before 2:00pm must be canceled until 2:01pm the same business day, orders place after 2:00p.m. Or during weekends must be canceled until 2:01 pm the next business days.